A surprising amount of government work still runs on paper forms, email threads, and manual handoffs. Permit applications, benefit requests, internal approvals, constituent services, and so much more often move through processes that were designed decades ago and have never been meaningfully redesigned, even when the underlying systems have been partially digitized.
For constituents, this shows up as long waits, unclear status, and the recurring experience of being asked for information the agency already has. For staff, it shows up as time spent shepherding work through a process rather than doing the work itself. Both problems tend to get worse in the places agencies can least afford: high-volume services, understaffed teams, and programs with tight statutory deadlines.
What SimpliGov does
SimpliGov is a cloud-based workflow and forms platform built specifically for government. It lets agencies replace paper and email-driven processes with structured digital workflows, including intake forms, routing and approvals, document generation, and e-signatures, without requiring custom development or specialized technical staff to build them.
It’s a true low-code/no-code platform with drag and drop functionality that empowers the business owners and end users to create and manage their own workflows without requiring IT.
Because it is designed only for public sector use, requirements that are usually afterthoughts in commercial workflow tools (accessibility standards, multilingual support, audit trails, record retention) are built in rather than bolted on. Agencies can often stand up a first set of workflows in weeks rather than the multi-year project these efforts sometimes become.
Why it matters
The organizational outcomes are visible ones. Permits and licenses get issued faster. Backlogs shrink. Constituents get a clearer, more modern experience of interacting with their government, which is increasingly how agencies are evaluated by the people they serve and by the officials who fund them.
Staff benefit in ways that are often underestimated. When the routine parts of a job stop requiring manual chasing, people have more time for the judgment-based work only they can do. For leaders facing hiring constraints and rising service expectations, that recovered capacity is usually worth more than any single budget line item.
